Shipping policy
Shipping Policy
Last updated: September 28, 2026
Everything at Swolly Swag is made to order and shipped by our production partner. Here's how long things take, what shipping costs, and what to expect when your package shows up.
How long will my order take?
Total time = production time + shipping time
- Production: 2–5 business days. Your shirt, hat, or tumbler is made after you order. Business days are Monday to Friday, not counting holidays, and the day you order doesn't count. During busy seasons (especially November and December), production can take longer. Orders go into production quickly, so if you need to cancel or change something, email swollyswag@gmail.com as soon as possible. Once production starts, orders can't be cancelled (see our Refund Policy).
- Shipping (after production):
| Destination | Standard shipping | Express |
|---|---|---|
| United States (including Alaska, Hawaii & Puerto Rico) | 3–8 business days, most orders arrive in 3–4 | 1–3 business days (shirts & hats only) |
| Canada | 3–8 business days | Not offered |
| United Kingdom | 5–20 business days | Not offered |
| Europe (EU and other European countries) | 5–20 business days | Not offered |
| Norway, Switzerland & other EFTA countries | 5–20 business days | Not offered |
| Australia & New Zealand | 5–20 business days | Not offered |
| Japan | 5–20 business days | Not offered |
| Other international destinations | 5–20 business days | Not offered |
These are estimates, not guarantees. Carrier delays, customs, weather, and holidays can add time.
What does shipping cost?
Shipping is calculated at checkout and charged per product type. In most destinations, one flat rate covers all the shirts in your order no matter how many you buy. Adding a different type of item, like a hat or tumbler, adds that item's rate. For Norway, Switzerland and other EFTA countries, and for other international destinations, the rate for each product type steps up once those items reach the order value shown.
| Destination | Shirts | Hats | Tumblers |
|---|---|---|---|
| United States: Standard | $4.95 | $4.69 | $6.69 |
| United States: Express | $9.99 | $11.99 | — |
| Canada | $8.59 | $7.29 | $11.39 |
| United Kingdom | $4.79 | $4.59 | $13.49 |
| Europe (EU and other European countries) | $4.99 | $4.99 | $11.89 |
| Norway, Switzerland & other EFTA countries | $10.99 $11.99 on orders of $50+ |
$10.99 $11.99 on orders of $50+ |
$14.49 $17.99 on orders of $60+ |
| Australia & New Zealand | $7.99 | $7.99 | $17.09 |
| Japan | $4.95 | $4.89 | $13.49 |
| Other international destinations | $12.99 $18.99 on orders of $50+ |
$12.99 $18.99 on orders of $50+ |
$17.99 $27.99 on orders of $60+ |
All prices in USD. The rate shown at checkout is the final shipping price. Express is only available on US orders of shirts and/or hats, and requires a phone number. We don't currently offer free shipping.
Where do you ship?
We ship to the United States (including Alaska, Hawaii and Puerto Rico), Canada, the UK, most of Europe (including the EU, Norway and Switzerland), Australia, New Zealand, Japan, and many other countries. If no shipping option appears at checkout for your address, we can't ship there yet. Email us and we'll see what we can do.
Tracking
As soon as your order ships, you'll get a shipping confirmation email with a tracking number and link. Tracking can take 24–48 hours to start updating after you get the email.
Orders may arrive in more than one package
Different items can be made at different production facilities, and hats always ship on their own. An order with several items may arrive in separate packages on different days. You'll get tracking for each one, and you won't pay extra shipping for the split.
Packaging
Your order ships in plain packaging: apparel comes in a plain white or grey mailer, and hats and tumblers come in plain cardboard boxes. The designs aren't visible from the outside. Please note:
- The packing slip inside lists the product names from your order.
- International packages carry a customs declaration on the outside that lists the contents and their value, as required by law.
Customs duties & import taxes (international orders)
Customs duties, import taxes (such as VAT or GST), and any brokerage or handling fees are paid by the customer. They aren't included in our product prices or shipping rates. If any of these charges are shown and collected at checkout, you won't be charged them again. Otherwise, the carrier or your country's customs office will ask you to pay them before or at delivery. Amounts depend on your country's rules, and we can't predict or refund them.
Some countries also require a personal tax or customs ID for imports. If yours does, please add it to your address at checkout so your package isn't held.
If a package is refused or left unclaimed because duties or taxes weren't paid, it will be returned to us, and our Refund Policy applies (reshipping at your cost, no refund).
Please double-check your address
We ship to the address you enter at checkout. If you spot a mistake, email swollyswag@gmail.com right away. We can usually update the address until the order ships, but not after. Packages returned because of an incorrect address can be reshipped at your cost (see our Refund Policy).
Lost, damaged, late, or marked delivered?
If your order hasn't arrived 5 business days after its estimated delivery date, or it shows up damaged, email swollyswag@gmail.com and we'll make it right (see our Refund Policy). If tracking says "Delivered" but you don't have it, we'll help you file a claim with the carrier. We review reprints case by case, but a free replacement isn't guaranteed for packages marked delivered.
Sizing
Not sure which size to get? Check our Size Guide before you order. Because everything is made just for you, we can't exchange items for a different size (EU and UK customers have a 14-day right to return; see our Refund Policy).
Questions?
Email swollyswag@gmail.com and a real human will get back to you.
Swolly Swag